Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For items that arrive defective, damaged, or incorrect, please contact us within 7 days of delivery so we can investigate the issue and assist you promptly.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please email us at support@robotdoo.com.
Please do not send items back without prior authorization.
Return instructions and the correct return address will be provided by our support team after confirmation. Please do not return products to our business address unless instructed by our support team. The appropriate return address will be provided after your return request has been approved.
If your return is approved, we will provide return instructions and the return address. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
You can always contact us for any return question at support@robotdoo.com.
Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide a solution.
Non-returnable items
Certain products may not be eligible for return if they are used, modified, damaged after delivery, or missing original packaging and accessories.
Please contact us before returning any product so we can confirm return eligibility.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@robotdoo.com.
Contact Information
RobotDoo
Operated by:
Shenzhen Qingtian Zhilian Intelligent Equipment Co., Ltd.
Email:
support@robotdoo.com
Address:
Room 414, Fuminda Technology Center,
Baoji Road 16,
Bantian Street, Longgang District,
Shenzhen, Guangdong 518129,
China
Phone:
+86 15814491245