Shipping & Delivery Policy

Shipping Origin

All orders are shipped from Shenzhen, China.

We work with reliable international carriers to provide worldwide delivery services.

Order Confirmation

After placing your order, you will receive a confirmation email with your order details and shipping information. Please double-check your information (country, street number, company name, apartment/unit, etc.) and contact us promptly if anything is incorrect.
If you do not receive the confirmation email within 24 hours, please check your spam/junk folder before contacting us.

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Shipping Options & Fees

Shipping options, rates, and estimated delivery times vary by destination. The shipping charges displayed at checkout are the final shipping charges for your order.

Estimated delivery times shown below include order processing time and are provided in business days.

Available shipping options and final shipping charges will be displayed at checkout based on the customer's delivery address.

Business days exclude weekends and public holidays.

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Order Processing

Orders are generally processed within 0–2 business days.

The estimated delivery times listed in the Shipping Options & Fees section above represent the estimated total delivery time from order placement to delivery, including order processing time.

Orders placed after the daily order cutoff time, on weekends, or on public holidays will be processed on the next business day. During peak periods, processing may take slightly longer.

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Tracking Your Order

• Once your order has shipped, you will receive a Shipment Confirmation Email with carrier details and a tracking number.
• Tracking information is typically updated on the carrier’s official website within 24 hours after shipment.
• Depending on the destination and shipping method, final delivery may be handled by a local carrier or postal service.
• You can also track your order through the tracking page on our website.

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Delivery & Damages

• We take all reasonable precautions to ensure your products arrive safely.

• If your order is damaged during transit, please email support@robotdoo.com within 3 business days and include photos.

• If possible, report any delivery issues (damaged/torn packages, soaked boxes, broken parts, etc.) directly to the carrier when receiving the order.

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Change of Shipping Address

If you entered an incorrect address, please contact support@robotdoo.com as soon as possible.

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Missing or Lost Items

If your order is significantly delayed, returned, or appears to be lost in transit, please contact support@robotdoo.com. We will review the shipment status and assist with an appropriate resolution.

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Taxes & Duties

• Taxes, customs duties, VAT, and other import charges may apply depending on the destination country's laws and regulations.

  Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, VAT, or local taxes imposed by the destination country.

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Delivery Delays

Delivery may be affected by:

• Customs inspection

• Severe weather

• Strikes or logistic disruptions

If your order is delayed, please contact support@robotdoo.com, and we will check with the carrier.

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Important Notes

• In case of force majeure (natural disasters, extreme weather, strikes, etc.), processing and delivery may be delayed.

• Orders are shipped to the exact address provided at checkout. Packages returned due to incorrect or incomplete addresses will be reshipped at the customer’s expense.

• Return shipping fees are the responsibility of the customer unless the item is defective.

• Contact Information:

  Operated by Shenzhen Qingtian Zhilian Intelligent Equipment Co., Ltd.
  Location: Shenzhen, China

  Customer Support

  Email:
  support@robotdoo.com

  Business Hours:
  Monday - Friday
  9:00 AM - 6:00 PM (GMT+8)